Privacy Policy

We are committed to your security and protecting your privacy. We collect information about you for the following reasons: to process your order and to provide you with the best possible customer service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information we will collect about you includes:

    • Your company name

    • Contact name

    • Address

    • Phone number

    • Fax number

    • Email address

    • Credit/debit card details (if applicable)

This information (excluding credit/card details) will only be disclosed to third parties for goods delivery purposes only. If you have any questions/comments about privacy, you should email us: sales@medaco.co.uk

 

 

Terms & Conditions

Welcome to the Medaco website terms and conditions of use. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions

Pricing

Prices are in Great British Pounds and are exclusive of VAT which will be added where relevant. We endeavour to ensure that our price list is current. We reserve the right to amend our prices at any time without notice. If you have placed an order, we reserve the right to cancel your order should our prices change.


Product descriptions 

We strive to ensure that our products and services are described as accurately as possible on our website; however we do not warrant that the description is accurate. Where we become aware of any incorrect description, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour or that any given image will reflect or portray the full design or options relating to that product.

Designs shown are solely for the purpose of illustrating and providing examples of what can be produced and do not necessarily indicate we have designed or supplied products so identified.

 

Site Access

When you visit our website, we give you a limited licence to access and use our information for personal use, that of your legitimate business or that of your legitimate employer.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

Except as permitted under the Copyright, Designs and Patents Act 1988, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

 

Hyperlinks

Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.

 

Intellectual Property Rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

 

Disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

 

Limitation of Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.

 

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

 

Force Majeure

If a Force Majeure event causing delay continues for more than Thirty days, we may terminate this Agreement by giving at least Seven Days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

 

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

 

Privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

 

 

Returns, Refunds and Exchanges Policy

 

How to return an item

To be returned your item must be in its original unused condition, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase. Please retain all packaging, any items not returned in their original packaging may not be accepted for return.

1. Please email sales@medaco.co.uk to request a refund.
2. Mail your returned item to: FAO Returns, Medaco, Unit 109 Emerald Park East, Emersons Green, Bristol, BS16 7FG

3. Include in your package a signed letter stating the reason for your return and a copy of the original invoice.

 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Goods that are not in stock, or are a special purchase will not be accepted for return. 

 

Carriage

The original carriage charge will not be refunded. the full value of the goods will be refunded following inspection at our warehouse, providing the goods are in perfect condition. If your item was delivered on a pallet, we can arrange collection of the pallet, and the cost of this will be deducted from the refund.